Privacy Policy

1. Introduction

Lifeline Help ("we", "us", or "our") is committed to protecting and respecting your privacy. We are a registered charity based in the United Kingdom. This Privacy Policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains how we collect, use, process, and disclose your data when you visit our website, make a donation, or communicate with us.

2. Data Controller

Lifeline Help is the "Data Controller" of your personal information. Our contact details are:

• Organization Name: Lifeline Help
• Email: info@lifelinehelp.org
• Address: [Insert Charity Address Here], United Kingdom

3. Personal Data We Collect

We may collect and process the following data about you:

• Identity Data: Name, username, or similar identifier.
• Contact Data: Email address, telephone number, and postal address.
• Financial Data: When you donate, financial details are processed securely by our payment providers (e.g., PayPal, Stripe). We do not store full credit card details on our servers.
• Technical Data: IP address, browser type, operating system, and data about your visit (via Cookies).

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we use your data to:

• Process your donations and claim Gift Aid.
• Respond to your inquiries via our contact forms.
• Send you newsletters or updates (only if you have explicitly consented).
• Maintain the security and performance of our website.

5. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases for processing your data:

• Consent: When you actively subscribe to our newsletter or agree to cookies.
• Contract: When processing a donation or transaction you have requested.
• Legal Obligation: For maintaining records for HMRC (e.g., Gift Aid).
• Legitimate Interests: To run our charity effectively and ensure network security.

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with:

• Service Providers: Third parties who provide IT, system administration, and payment processing services.
• Legal Authorities: HMRC, regulators, or law enforcement usage if required by law.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to those employees, agents, and contractors who have a business need to know.

8. Your Rights

Under the UK GDPR, you have rights including:

• Right to access: You can ask for copies of your personal data.
• Right to rectification: You can ask us to rectify inaccurate or incomplete information.
• Right to erasure: You can ask us to delete your personal data ("Right to be forgotten").
• Right to restrict processing: You can ask us to restrict the processing of your data.
• Right to object: You can object to the processing of your data.

To exercise any of these rights, please contact us at info@lifelinehelp.org.

9. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

10. Changes to This Policy

We utilize the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.